Shem Mobegi
San Jose,CA
Summary
Dedicated customer service representative with expertise in guest relations and cash handling. Committed to delivering exceptional service and resolving customer issues efficiently.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
San Jose, California
08.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks and addressed other inquiries.
- Assisted with stocking the store merchandise and making sure the aisles are clean.
Cashier Manager
Bonchon
San Jose, California
06.2021 - 08.2024
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Guest Advocate
Target
San Jose, California
06.2020 - 04.2021
- Greeted walk-in and phone guests, determining interests and needs.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Accepted cash and credit card payments, issued receipts, and provided change using the POS system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Arts - Kinesiology
West Valley College
Saratoga, CA06-2026
High School Diploma -
Santa Teresa High School
San Jose, CA06-2022
Skills
- Guest relations
- Operations leadership
- Employee training
- Customer service
- Cash handling expertise
- Merchandise display
- Communication
- Kinesiology knowledge and techniques
- Computing
Timeline
Customer Service Representative
Walgreens
08.2024 - Current
Cashier Manager
Bonchon
06.2021 - 08.2024
Guest Advocate
Target
06.2020 - 04.2021
Associate of Arts - Kinesiology
West Valley College
High School Diploma -
Santa Teresa High School