Shemara Jackson
Denham Springs,LA
Summary
Detail-oriented Clerk with expertise in customer service, problem-solving, and inventory management. Experienced in training team members and optimizing workflow efficiency to enhance customer satisfaction. Skilled in mail processing and asset protection, with strong capabilities in data entry, record management, and conflict resolution. Committed to providing accurate administrative support and effectively managing requests for information.
Overview
10
10
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Denham Springs, Louisiana
10.2021 - Current
- Handled customer inquiries at the counter, ensuring efficient resolution and satisfaction.
- Answered phone inquiries courteously to ensure excellent customer service.
- Greeted visitors professionally, directing them to appropriate resources.
- Processed incoming and outgoing mail with precision and efficiency.
- Sorted and distributed mail promptly to designated routes.
- Maintained efficient supply inventory for postal operations.
- Collaborated with team members to streamline workflow, improving overall service quality.
- Trained new clerks on policies and procedures, enhancing customer service delivery.
Asset Protection Associate
Walmart
Baton Rouge, Louisiana
01.2020 - 10.2021
- Monitored surveillance equipment to identify security threats, contributing to theft prevention.
- Monitored CCTV footage to detect suspicious activity and mitigate risks.
- Identified potential shoplifters and alerted management for timely intervention.
- Trained new associates on asset protection procedures and policies to enhance compliance.
- Conducted regular audits of merchandise and stock levels to ensure accuracy.
- Collaborated with store managers to conduct comprehensive loss investigations, enhancing overall asset protection.
- Coordinated with law enforcement during security-related incidents to ensure swift resolution.
- Documented incidents during investigations, providing detailed reports to support resolution efforts.
Sales Associate
Walmart
Baton Rouge, Louisiana
12.2018 - 12.2019
- Delivered exceptional customer service by proactively greeting customers and resolving inquiries to enhance shopping experience.
- Assisted customers in product selection through detailed explanations and guidance.
- Sold various products by educating customers on features and usage applications.
- Delivered accurate information regarding products, prices, and services.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Performed cashier duties, including accepting payments and issuing receipts.
- Restocked shelves to ensure product availability and enhance customer satisfaction.
- Leveraged technology resources to assist customers in locating items efficiently.
Shift Manager
SUBWAY®Restaurants
Baton Rouge, Louisiana
08.2018 - 12.2018
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained team members in food preparation, safety standards, and customer service to improve service quality.
- Managed inventory levels to secure adequate stock for menu items and supplies.
- Implemented quality control measures ensuring food freshness and consistency, resulting in enhanced customer satisfaction.
- Resolved customer complaints swiftly to enhance dining experience and foster customer loyalty.
- Facilitated team meetings to communicate goals, updates, and performance expectations.
- Oversaw cash intake by counting registers and tabulating daily profits.
- Monitored store operations for compliance with company policies and procedures.
Sandwich Artist
SUBWAY®Restaurants
Bastrop, Louisiana
04.2016 - 05.2018
- Prepared fresh sandwiches following customer specifications and quality standards.
- Stocked ingredients and supplies, ensuring availability for timely sandwich preparation.
- Ensured clean, organized work area, complying with food safety regulations.
- Operated kitchen equipment to consistently meet daily production demands.
- Utilized POS system and cash register for processing payments by cash, check, credit card, and voucher.
Education
High School Diploma -
Bastop High School
Bastrop, LA05-2018
Some College (No Degree) - Nursing
Louisiana State University
Baton Rouge, LASkills
- Mail processing
- Customer service and support
- Inventory management
- Cash handling
- Loss prevention tactics
- Onboarding new staff
- Team collaboration
- Time management
- Problem solving
Timeline
Clerk
United States Postal Service, USPS
10.2021 - Current
Asset Protection Associate
Walmart
01.2020 - 10.2021
Sales Associate
Walmart
12.2018 - 12.2019
Shift Manager
SUBWAY®Restaurants
08.2018 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
04.2016 - 05.2018
High School Diploma -
Bastop High School
Some College (No Degree) - Nursing
Louisiana State University