Shemika Matthews
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Lyft Corporate and Cannery Casino & Hotel. Expert in leveraging communication skills and efficiency to exceed performance targets. Achieved high passenger ratings and maintained integrity of cage funds, showcasing a blend of interpersonal prowess and meticulous attention to detail. Diligent Cage Cashier with 15-year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 30 years of experience in customer service.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Lyft Corporate
01.2017 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Cage Shift Supervisor
Cannery Casino & Hotel
03.2023 - 06.2024
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Cage Cashier
Flamingo Hotel And Casino
04.2021 - 03.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Warehouse Sorter
Amazon Fufilment Center
04.2020 - 03.2021
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Assisted in inventory management by tracking sorted items and reporting discrepancies to supervisors.
- Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks and forklifts.
- Maintained thorough records of sorted items using warehouse management software systems for accurate tracking purposes.
- Printed labels, packaged boxes, and loaded into outbound containers.
Cage Cashier /Shift Supervisor
Hooters Casino Hotel / Oyo Hotel Casino
05.2006 - 01.2020
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
Education
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CA06.1993
Skills
- Customer Relationships
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Cash handling expertise
- Motivational Skills
- Policy Enforcement
Timeline
Cage Shift Supervisor
Cannery Casino & Hotel
03.2023 - 06.2024
Cage Cashier
Flamingo Hotel And Casino
04.2021 - 03.2023
Warehouse Sorter
Amazon Fufilment Center
04.2020 - 03.2021
Rideshare Driver
Lyft Corporate
01.2017 - Current
Cage Cashier /Shift Supervisor
Hooters Casino Hotel / Oyo Hotel Casino
05.2006 - 01.2020
High School Diploma -
Crenshaw Arts-Technology Charter High School