Shequona Favors
Rockmart,GA
Summary
Highly Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Dominos's Pizza
Atlanta, Georgia
07.2024 - Current
- Oversaw daily operations, ensuring efficient service and quality standards.
- Managed staff scheduling to optimize labor costs and meet customer demand.
- Implemented training programs for new employees on service protocols.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Fostered a positive work environment through team-building activities and communication.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Assistant Store Manager
Dominos's Pizza
Villa Rica, Georgia
06.2015 - Current
- Supervised daily store operations and ensured adherence to company policies.
- Trained and developed new team members in customer service standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Expedite Deliveries And Carryouts.
- Clean and manage store ,An staff daily.
- Assisted with scheduling shifts to optimize staff coverage during peak hours.
- Implemented promotional displays to enhance product visibility and sales.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored cash handling procedures for accuracy and compliance with guidelines.
- Collaborated with management to improve operational efficiency across the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivery/Take-Out Server
Outback Steakhouse
Douglas, Georgia
01.2018 - 04.2020
- Managed take-out orders and ensured accuracy for customer satisfaction.
- Assisted customers with menu selections and answered questions about ingredients.
- Coordinated timely preparation of take-out meals with kitchen staff.
- Communicated effectively with team members during peak service hours.
- Processed payments efficiently using point-of-sale systems.
- Monitored food safety standards and ensured proper handling procedures were followed.
- Provided exceptional customer service to enhance dining experience at Outback Steakhouse.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Performed opening duties such as restocking supplies and checking equipment.
- Provided quality customer service throughout all interactions with guests.
- Received payments, returned accurate change and closed checks in POS system.
- Verified accuracy of order upon pick up or delivery.
- Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Called customers when their orders were ready for pickup or delivery.
- Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
- Assisted customers with menu items, answered questions, and made recommendations when asked.
- Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Followed established safety guidelines while handling hot plates or dishes.
- Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
- Replenished condiment containers on dining room tables as needed.
- Greeted customers and provided excellent customer service.
- Provided customers with updates on order status and estimated wait times.
- Participated in team meetings to discuss sales targets and strategies for increasing take-out orders.
Education
Southside Comprehensive Highschool
Atlanta, GASkills
- Staff management
- Inventory control
- Customer service
- Financial reporting
- Training and development
- Operations management
- Leadership skills
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Relationship management
Certification
- I am Serv-Safe Certified.From 2024 til 2028
Timeline
General Manager
Dominos's Pizza
07.2024 - Current
Delivery/Take-Out Server
Outback Steakhouse
01.2018 - 04.2020
Assistant Store Manager
Dominos's Pizza
06.2015 - Current
Southside Comprehensive Highschool