Sherelle Mayo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Physician Dialysis
Lake Butler, FL
09.2023 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded effectively to sensitive inquiries or complaints.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
DCF
ESS1
Tallahassee, FL
06.2022 - 06.2023
- Answered general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information
- Processed a variety of eligibility related work activities within designated time frames Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
- Resolve Electronic Benefit Transfer (EBT) ACCESS card issues. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
- Requested additional information/verification required to establish or continue eligibility for public assistance programs. Ensures electronic case records are documented thoroughly and properly.
- Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
- Learning numerous state and federal program regulations for Food Assistance, Medicaid, and Cash Assistance
- Determinined program eligibility in accordance with current regulations using a computer-based eligibility system. Uploaded Documents provided by clients are electronically and converted into images for review and eligibility determination.
- Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
- Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
Paraprofessional
CCSD
Lake City, FL
04.2018 - 06.2023
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Supervised small groups of students during instruction time.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Attended professional development workshops related to job responsibilities.
- Graded assignments and tests and documented results into filing systems.
- Took class attendance and recorded absences.
- Observed student performance and recorded academic and attendance.
Education
Associate of Arts - Nursing
Florida Gateway College
Lake City, FL05-2017
Bachelor of Arts - Clinical Psychology
Saint Leo University
Saint Leo, FLSkills
- Data Entry
- Filing
- Memo Preparation
- Appointment Scheduling
- Mail Handling
- Workflow Optimization
- Database Management
- Check Processing
- Research
- Information Security
- Scheduling
- Confidential Document Control
- Sensitive Material Handling
- Medical Terminology
- Customer Service
- Insurance Eligibility Verifications
- Risk Management
- Medical Billing
- Microsoft Outlook
- Physician Billing
- Multitasking and Prioritization
Timeline
Administrative Assistant
Physician Dialysis
09.2023 - Current
DCF
ESS1
06.2022 - 06.2023
Paraprofessional
CCSD
04.2018 - 06.2023
Associate of Arts - Nursing
Florida Gateway College
Bachelor of Arts - Clinical Psychology
Saint Leo University
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