Sheri Brown
Elkridge,MD
Summary
Proven Dispatcher and Customer Service Representative with a track record of enhancing customer loyalty and streamlining operations at JB Hunt Transportation. Skilled in dispatch software and exhibiting exceptional stress tolerance, effectively managed high-stress situations, ensuring the timely coordination of fleet vehicles. Demonstrated ability to prioritize calls and resolve customer complaints, significantly improving service delivery.
Overview
9
9
years of professional experience
Work History
Dispatcher
JB Hunt Transportation
08.2017 - 08.2020
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- work remotely from home
Customer Service Representative
DGA
01.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wilde Lake High
Columbia, MD05.2005
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Timeline
Dispatcher
JB Hunt Transportation
08.2017 - 08.2020
Customer Service Representative
DGA
01.2012 - 01.2015
High School Diploma -
Wilde Lake High
Similar Profiles
Giselle BravoGiselle Bravo
Customer Service Representative at JB Hunt TransportationCustomer Service Representative at JB Hunt Transportation
Darrell BerryDarrell Berry
Truck Driver at JB Hunt TransportationTruck Driver at JB Hunt Transportation
Scott HellestoScott Hellesto
Professional Truck Driver at JB Hunt TransportationProfessional Truck Driver at JB Hunt Transportation