Sheri Fuiava
Waipahu,HI
Summary
Results-driven property management professional with a proven track record in tenant relations, conflict resolution, and staff training. Committed to ensuring compliance and enhancing resident experiences.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant Property Manager
Halawa View Apartments
Aiea, Hi
2014.07 - Current
- Ensured compliance with property regulations and safety standards consistently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled security deposit refunds.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Met with committees to discuss and resolve legal and environmental issues.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Inbound Office Clerck
Bekins Hawaiian Movers
Kapolei, HI
2002.06 - 2011.06
- Managed incoming shipments and organized inventory for efficient retrieval.
- Processed invoices and maintained accurate records for all transactions.
- Coordinated with suppliers to ensure timely delivery of materials.
- Assisted in training new clerks on company procedures and systems.
- Communicated with team members to resolve discrepancies in orders.
- Implemented improvements in workflow processes to enhance efficiency.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Assisted customers with product selection and ordering processes.
- Provided support to other departments when needed.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Ensured compliance with safety regulations while handling materials in the warehouse.
- Verified quality of products received from vendors against purchase order specifications.
- Scheduled delivery appointments with carriers for outbound packages.
- Processed customer returns promptly and efficiently.
Education
High School Diploma -
Pearl City High School
Pearl City1992-06
Skills
- Property management
- Tenant relations
- Conflict resolution
- Staff training
- Attention to detail
- Appointment scheduling
- Lease administration
- Administrative support
- Vacant unit monitoring
- Customer service
Certification
- C.O.S and C3P certified
Timeline
Assistant Property Manager
Halawa View Apartments
2014.07 - Current
Inbound Office Clerck
Bekins Hawaiian Movers
2002.06 - 2011.06
High School Diploma -
Pearl City High School