Sheridah GLAZE SCHLEIFER
Recruiter
Hempstead,NY
Summary
To utilize skills as a customer service representative to assist in creating a successful working environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2018
2018
years of professional experience
Work History
Receptionist
Star Castle Suites Whitehouse Westmoreland
2012.01 - 2014.01
- Supervised Front Office Staff
- Communicated daily with customers on the telephone
- Updated the computer system daily with new information
- Participated in the employee training sessions
- Worked as a team player.
Store Clerk
Beauty Supplies Unlimited Barracks
Savanna, mar
2010.01 - 2011.01
- Assisted customer with their purchases
- Cashier
- Supervised other members of staff.
General Customer Service Representative
E-Services Group Intl/ Delta Airlines Montego Bay
St James
1.01 - 2008.12
- Reserved and confirmed flights for International Guests
- Assisted guests with queries regarding Delta Airlines.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Customer Service Representitive/ Printer
Jam Photo Savanna
Westmoreland , La
2008.05 - 2008.08
- Helped customers to select suitable backgrounds for photographs
- Assisted Customers to select affordable photograph packages
- Sold merchandise customers required
- Edited and printed photographs.
Receptionist
Starcastle Suites Whitehouse Westmoreland
2003.01 - 2008.05
- Checked in and checked out guests
- Communicated on the telephone daily
- Worked as a team member.
Education
St Elizabeth TPDCo Team Jamaica Certificate -
Black River
NCB e-Business & Merchant Service Division Fraud Prevention Programme - Certificate - undefined
City & Guilds - Customer Service Level 2 Skilled Worker Management Progrmme - Certificate AED/CPR & First Aid - Certificate - undefined
Health, Education and Counselling Institute (HECOIN)
2014
undefined
Frome Technical High School Evening Institute
2012
E-Services Group International Customer Communication Skills Training Customer Communication Skills Certificate - undefined
Montego Bay
2008
Skills
- Visitor and Customer Relations
- Research and Data Analysis
- Customer Service-Oriented
- Reliable and Punctual
Timeline
Receptionist
Star Castle Suites Whitehouse Westmoreland
2012.01 - 2014.01
Store Clerk
Beauty Supplies Unlimited Barracks
2010.01 - 2011.01
Customer Service Representitive/ Printer
Jam Photo Savanna
2008.05 - 2008.08
Receptionist
Starcastle Suites Whitehouse Westmoreland
2003.01 - 2008.05
St Elizabeth TPDCo Team Jamaica Certificate -
Black River
NCB e-Business & Merchant Service Division Fraud Prevention Programme - Certificate - undefined
City & Guilds - Customer Service Level 2 Skilled Worker Management Progrmme - Certificate AED/CPR & First Aid - Certificate - undefined
Health, Education and Counselling Institute (HECOIN)
undefined
Frome Technical High School Evening Institute
E-Services Group International Customer Communication Skills Training Customer Communication Skills Certificate - undefined
Montego Bay
General Customer Service Representative
E-Services Group Intl/ Delta Airlines Montego Bay
1.01 - 2008.12
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