Summary
Overview
Work History
Education
Skills
Timeline
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Sheridan Flauger

Hobart,WI

Summary

A hardworking and passionate job seeker with strong organizational skills eager to learn more about a possible future profession. I enjoy working with athletes and my experience as a current collegiate athlete can help with any questions from athletes regarding that as well.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Aimbridge Hospitality
06.2022 - Current
  • Welcomed guests on arrival, displaying a professional and friendly approach.
  • Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.

Education

Working On Bachelors - Kinesiology And Sport Performance

University of Wisconsin - Parkside
Kenosha, WI
05.2025

Skills

  • Customer Service
  • Teamwork
  • Effective Communication
  • Personable and friendly
  • Physically Fit
  • Athlete Development

Timeline

Guest Service Representative

Aimbridge Hospitality
06.2022 - Current

Working On Bachelors - Kinesiology And Sport Performance

University of Wisconsin - Parkside

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Sheridan Flauger