Sheril Rose
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Lead Cashier
Lowe's
09.2020 - Current
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Advocate
Teleperformance
08.2014 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
Sales Cashier
Loehmann's Department Store
10.2007 - 07.2014
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
High School Diploma -
Far Rockaway High School
Far Rockaway, NY06.2004
Skills
- Issue Resolution
- Staff Training
- Team Leadership
- Product and Service Sales
- Customer Service
- Verbal Communication
- Cash Handling
- Microsoft Office
- Hospitality and Accommodation
- Patient Care and Safety
Accomplishments
- Earned Diamond award for Outstanding Service.
Timeline
Lead Cashier
Lowe's
09.2020 - Current
Customer Service Advocate
Teleperformance
08.2014 - 08.2020
Sales Cashier
Loehmann's Department Store
10.2007 - 07.2014
High School Diploma -
Far Rockaway High School
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