Sherlyn Barrera
Phoenix,AZ
Summary
Customer service professional with 4+ years of experience resolving complex issues and building client loyalty. Self-motivated and detail-oriented, with a demonstrated performance of strong teamwork and fast problem-solving. Eager to bring strong communication and time-management skills to a dynamic team
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
Phoenix, AZ
10.2022 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Camelback High School
Phoenix, AZSkills
- Customer service
- Team leadership
- Employee training
- Resource management
- Time management
- Adaptability
- Effective communication
- Attention to detail
- Decision making
- Strategic thinking
- Problem-solving
- Team motivation
Certification
- Certificate of Training
- Certificate of Completion
Languages
Spanish
Elementary
Timeline
Shift Leader
McDonald's Restaurant
10.2022 - Current
Camelback High School