Sherlyn Esparza
America's Best Contact and Eyeglasses
Blue Island,IL
6
years of professional experience
Detail-oriented Optical Professional experienced in delivering precise eyewear fittings and exceptional customer service. Achieved optimal patient outcomes through effective lens prescription interpretation and frame adjustments while fostering a positive retail environment. Focused on teamwork and adaptability to enhance customer satisfaction and streamline operations.
Work History
Optician
2 Years 11 Months- Conducted comprehensive eye examinations to assess visual acuity and determine lens prescriptions.
- Collaborated with optometrists to create customized vision care plans that met each patient's specific visual needs.
- Collaborated with optometrists to coordinate patient care and enhance customer experience.
- Educated customers on eyewear options, lens materials, and proper fitting techniques.
- Trained new staff on fitting procedures, customer service best practices, and product knowledge.
- Implemented process improvements that enhanced efficiency in eyeglass fitting and dispensing workflows.
- Streamlined appointment scheduling by implementing a system that improved booking efficiency for eye exams and follow-up visits.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Customer Service Representative
2 Years 7 Months- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated customer purchases, item location, and enrollment in reward programs, enhancing shopping experience.
- Resolved customer returns, refunds, and transaction issues, ensuring satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Clarified store policies and addressed customer concerns, contributing to positive interactions.
Education
Bachelor of Science - Molecular/Cellular Neuroscience
Associate of Science
High School Diploma
Skills
Optical measurements
Frame selection
Insurance verification
Insurance billing
Optical retail management
Order management
Order preparation
Computer skills
Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
America's Best Contact and Eyeglasses
08.2023 - CurrentRead More
Customer Service Representative
At Home LLC
11.2020 - 06.2023Read More
Dwight D. Eisenhower High School
High School Diploma
Read More
Moraine Valley Community College
Associate of Science
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Loyola University of Chicago
Bachelor of Science from Molecular/Cellular Neuroscience
Read More