Sherri Simmons
Staunton,VA
Summary
Detail-oriented Medical Administrative Assistant with expertise in HIPAA compliance, patient relations, and claims processing. Proven ability to streamline operations and enhance patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
Augusta Health
Fishersville, VA
09.2001 - Current
- Coordinated patient scheduling and managed appointment reminders to enhance operational efficiency.
- Implemented electronic health record (EHR) systems to streamline patient data management and accessibility.
- Maintained compliance with HIPAA regulations, ensuring confidentiality of patient information.
- Developed training materials for new staff, fostering a knowledgeable and efficient administrative team.
- Optimized billing processes, reducing errors and improving revenue cycle management accuracy.
- Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
- Increased patient retention with excellent customer service during registration and check-in/check-out procedures.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning medical office environment.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Expedited patient flow within the clinic by efficiently triaging incoming cases based on urgency levels.
- Reduced wait times for appointments by effectively managing schedules of multiple physicians within the practice.
- Ensured timely insurance claim processing, resulting in faster reimbursements for patients and the clinic.
- Collaborated closely with clinical staff to ensure seamless delivery of high-quality care during peak hours.
- Streamlined billing processes to prevent delays in payments from insurance companies or individual clients.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Ensured compliance with OSHA guidelines, maintaining a clean and safe workspace for staff members and patients alike.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Athena to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Robert E Lee High School
Staunton, VANo Degree - Medical Billing And Coding
Blue Ridge Community College
Weyers Cave, VACertified Medical Administrative Assistant - Certified Medical Administrative Assistant
Valley Vocational Technical Center
Fishersville, VA12-2025
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- HIPAA regulations
- Computer skills
- Team leadership
- HIPAA compliance
- ICD-10 coding
- Claims processing
- Patient charting
- Office administration
- Phone and email etiquette
- Payment reconciliation
- Payment collection and processing
- Patient scheduling
- Patient registration
- Flexible schedule
- Data entry
- Managing patient records
- Insurance verification
- Accounts payable
- Front desk management
- Medical terminology
- Appointment management
- Patient demographics
- Appointment scheduling
- Follow-up skills
- Patient relations
- Co-pay collection
Certification
- CMAA - Certified Medical Administrative Assistant
- Notary Public -
- Certified Healthcare Access Associate
Languages
English
Timeline
Certified Medical Administrative Assistant
Augusta Health
09.2001 - Current
High School Diploma -
Robert E Lee High School
No Degree - Medical Billing And Coding
Blue Ridge Community College
Certified Medical Administrative Assistant - Certified Medical Administrative Assistant
Valley Vocational Technical Center