Summary
Overview
Work History
Education
Skills
Stand up Comedy, playing Guitar, and enjoying home and dogs
Timeline
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Sherry Fontaine

Dallas,TX

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

General Manager of Operations

Miramar/Ampex Franchise 7-Eleven Stores
Multiple Locations/Keller, Irving, Dallas, Texas
08.2020 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

ProvisionsLLC, Great American Cookie/Marble Slab
Dallas, Texas
01.2016 - 07.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Associate

Kroger
Dallas, Texas
01.2015 - 01.2016
  • Answered customer questions merchandise, and stock available
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associates of Business - Business

Texas Women's University
Denton, TX
05.1984

High School Diploma -

Justin F Kimball High School
Dallas, TX
05.1981

Skills

  • Workload Planning
  • Operational Efficiency
  • Reporting Tools
  • Morale Improvements
  • Internal Control Systems
  • Personnel Scheduling
  • Customer Loyalty
  • Store Displays
  • Continuous Quality Improvement (CQI)
  • Maintaining Clean Work Areas
  • Profit and Loss Control
  • POS Inventory System Operation
  • Workload Delegation
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management

Stand up Comedy, playing Guitar, and enjoying home and dogs

I have performed stand-up, improvisational comedy on several occasions in local comedy clubs for several years


Self taught, and proficient in acoustical guitar.  Play to manage stress and entertain my dogs


Enjoy keeping wonderful home environment for myself and love playing with my Dachshund's. 

Timeline

General Manager of Operations

Miramar/Ampex Franchise 7-Eleven Stores
08.2020 - Current

General Manager

ProvisionsLLC, Great American Cookie/Marble Slab
01.2016 - 07.2020

Sales Associate

Kroger
01.2015 - 01.2016

Associates of Business - Business

Texas Women's University

High School Diploma -

Justin F Kimball High School

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Sherry Fontaine