Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Stone

Harvest,AL

Summary

Personable and dedicated Assistant Manager/ Optician with extensive experience in the Optical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Pathway Eye
Huntsville, AL
04.2024 - Current
  • Collaborated effectively with peers and upper management to promote a culture of teamwork and achieve collective success
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Listened empathetically and addressed patient complaints by recording details and providing effective solutions.
  • Engaged patients in conversation and effectively determined needs and requirements using excellent verbal skills.
  • Enhanced patient loyalty and business growth by cultivating relationships and promoting patient satisfaction.
  • Provided ongoing assistance to patients for their optometric requirements

Director of First Impressions

Pathway Eye
Madison/Huntsville, AL
07.2022 - 04.2024
  • Delivered exceptional service to patients through effective communication both face-to-face and remotely via phone and email.
  • Maintained a high standard of professionalism, leaving a positive impression on patients at the reception desk.
  • Closely monitored office supply levels and proactively restocked items to meet organizational needs.
  • Successfully handled incoming emails, messages, and other communications, allowing senior management to allocate their time more efficiently.
  • Ensured the protection of client rights by maintaining strict confidentiality standards for personal and financial information.
  • Examined and assessed customer grievances, taking prompt action to address and rectify concerns.
  • Developed positive connections with patients, contributing to improved facility satisfaction and profitability

Optician

Pathway Eye
Madison, AL
05.2021 - 07.2022
  • Facilitated the frame selection process for patients by helping them identify frames that suited their individual preferences, accentuated their facial characteristics, and matched their eye measurements and optical prescriptions.
  • Met patient needs and significantly contributed to company revenue by effectively selling and recommending eyewear products, merchandise, and services in retail and clinical settings.
  • Conducted detailed evaluations of finished eyeglasses to guarantee precise outcomes when distributed to patients.
  • Addressed patient concerns by investigating and resolving complaints, in addition to repairing and adjusting their eyewear.
  • Ensured positive patient relations through excellent service.

Optician

Marx Optical
Huntsville, AL
10.2018 - 05.2021
  • Offered personalized assistance to customers in finding the perfect frames and lenses for their individual requirements.
  • Educated patients on the benefits of various types of eyewear protection, such as anti-glare coating and UV protection.
  • Utilized optical measuring devices to determine eyewear measurements.
  • Enhanced comfort and fit of eyewear through precise adjustments, leading to improved customer experience.

Education

High School Diploma -

Zion-Benton High School
Zion, Il
05.1988

Skills

  • Sales Growth
  • Interpersonal Communication
  • Professional Demeanor
  • Administrative Functions
  • Task Prioritization
  • Teamwork and Collaboration

Timeline

Assistant Manager

Pathway Eye
04.2024 - Current

Director of First Impressions

Pathway Eye
07.2022 - 04.2024

Optician

Pathway Eye
05.2021 - 07.2022

Optician

Marx Optical
10.2018 - 05.2021

High School Diploma -

Zion-Benton High School

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Sherry Stone