Sheryse Espinoza Martin
Anchor Bank
West Palm Beach,FL
15
years of professional experience
Dynamic professional with extensive experience in customer engagement and cash management at Anchor Bank. Proven track record in staff training and development, enhancing team performance and operational efficiency. Recognized for resolving customer inquiries promptly, fostering loyalty, and maintaining compliance with regulations while managing high-volume transactions with precision.
Work History
Teller Supervisor
4 Years 3 Months- Supervised daily operations of teller line, ensuring compliance with policies and regulations.
- Trained and mentored new tellers on procedures and customer service best practices.
- Managed cash flow and balancing of cash drawers to uphold accuracy standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Title Clerk
4 Years 10 Months- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Maintained accurate records of title transactions in dealership management system to support audit readiness.
- Collaborated with sales team to facilitate timely title transfers for customer satisfaction.
- Trained new staff on title processing procedures and best practices to enhance team performance.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Examined and verified [150] titles weekly.
Sales Associate
4 Years- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with seasonal trends and company standards.
- Executed sales transactions accurately and efficiently, maintaining cash register integrity throughout shifts.
- Trained new sales associates on product knowledge and customer engagement techniques to ensure team effectiveness.
- Analyzed customer feedback to identify areas for service improvement, contributing to enhanced operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Medical Assisting
- 3.50 GPA
- Professional Development: [Medical Billing Coding]
Skills
Cash handling and management
Customer engagement
Professionalism and ethics
Staff training and development
Timeline
Teller Supervisor
Anchor Bank
05.2022 - CurrentRead More
Title Clerk
Palm Beach Toyota
06.2015 - 04.2020Read More
Sales Associate
Ann Taylor
06.2011 - 06.2015Read More
Keiser University
Associate of Arts from Medical Assisting
Read More