Shevonie Cantave
Miami,USA
Summary
Dynamic customer service professional with extensive experience, adept at multitasking and problem-solving. Proven track record in efficiently handling reservations and enhancing passenger satisfaction. Skilled in utilizing specialized software for precise cost estimations while maintaining a collaborative team environment. Committed to delivering exceptional service under pressure.
Overview
19
19
years of professional experience
Work History
Eligibility Specialist
Firstsource Advantage LLC
Miami, FL
12.2025 - Current
- Conducted comprehensive screening to determine client needs, driving process improvements and support outcomes.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Reviewed applications for accuracy, identifying discrepancies and resolving issues efficiently.
Customer Service Agent
Unifi Services/Spirit Airlines
Las Vegas, NV
12.2024 - 08.2025
- Provided detailed travel itineraries and guidance on travel documents needed.
- Collaborated with team members to manage peak period demands efficiently.
- Handled cancellations, changes, and rebooking of reservations promptly.
- Resolved customer complaints regarding ticketing and reservation issues professionally.
Junior Estimator
Oncol LLC
North Las Vegas, NV
12.2020 - 07.2023
- Utilized specialized software for more efficient and accurate cost calculations.
- Provided recommendations for cost-saving alternatives without compromising quality.
- Analyzed post-project data to improve future cost estimations and budgeting accuracy.
Airport Customer Service Agent
Spirit Airlines Managua
Managua, Nicaragua
07.2007 - 03.2020
- Utilized computer reservation systems to check availability and confirm bookings.
- Ensured secure handling of sensitive customer information following privacy regulations.
- Reviewed computer database to check availability on different dates and lock in requested travel times.
- Carefully reviewed passengers' documentation to check destinations and assign correct boarding passes.
Customer Service Representative
Sitel BPO
Managua, Nicaragua
01.2010 - 03.2011
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Documented detailed notes in CRM system to track customer interactions.
Education
High School Diploma -
American Study Center School
Managua, NicaraguaSkills
- Multitasking and prioritization
- Adaptability and flexibility
- Problem-solving
- Teamwork skills
LANGUAGES
Spanish, Fluent
English, Fluent
Timeline
Eligibility Specialist
Firstsource Advantage LLC
12.2025 - Current
Customer Service Agent
Unifi Services/Spirit Airlines
12.2024 - 08.2025
Junior Estimator
Oncol LLC
12.2020 - 07.2023
Customer Service Representative
Sitel BPO
01.2010 - 03.2011
Airport Customer Service Agent
Spirit Airlines Managua
07.2007 - 03.2020
High School Diploma -
American Study Center School