Sheyenne Gonzales
Brighton,CO
Summary
Focused and dedicated with exceptional work ethic. Personable and dedicated customer service representative with experience in adverse human interactions. Solid leader with upbeat, positive attitude and proven skill in establishing rapport with customers and employees. Articulate, enthusiastic and detail-oriented with demonstrated passion maintaining a positive company image.
Overview
8
8
years of professional experience
Work History
Manager
The Sno Ball Shack
06.2017 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Knowledge of the POS Clover system.
- Resolved customer complaints and issues promptly, while maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed areas that require improvement.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of existing routines and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
Legal Assistant
Hogan Omidi, P.C.
12.2023 - 02.2025
- I met with attorneys to discuss case details.
- Answered phones promptly while providing courteous customer service.
- Greeted clients upon arrival at office and provided assistance as needed.
- Organized and prepared case exhibits and evidence for trial proceedings.
- Redacted confidential information from legal documents on case-by-case basis.
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Calendar trial deadlines.
- E-filed pleadings through the Colorado Courts E-Filing system.
- Updated databases with new information received from attorneys or clients.
- Drafted motions and other legal documents.
- Organized legal documents in company filing systems and databases.
- Scanned physical documents into electronic format for storage in a secure database system.
Education
High School Diploma -
Standley Lake High School
05-2022
Associate of Applied Science -
Front Range Community College
Westminster, COSkills
- Detail-oriented
- Customer service and support
- Proficient typing skills
- Experience in Word, WordPerfect, and Adobe
- Receptionist duties, such as scheduling appointments and answering incoming calls
- Employee management
- Knowledge of the Clover POS system
- Staff training and development
- Team leadership
- Growth mindset
Accomplishments
- Lettered in academics in high school
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hours401k matchHealthcare benefitsPaid sick leaveCareer advancementTimeline
Legal Assistant
Hogan Omidi, P.C.
12.2023 - 02.2025
Manager
The Sno Ball Shack
06.2017 - Current
Associate of Applied Science -
Front Range Community College
High School Diploma -
Standley Lake High School
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