Shianne Scheele
Canon City ,CO
Summary
- Dynamic and results-driven professional with extensive experience at IHOP, excelling in employee training and conflict resolution. Proven ability to enhance customer loyalty through effective order management and exceptional service. Skilled in maintaining safety protocols while fostering team collaboration to achieve service excellence and operational efficiency.
- Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
- Server management professional prepared to excel in this role. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, resource allocation, and staff training with results-driven approach.
Overview
5
5
years of professional experience
Work History
Server
Village Inn
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Correctional Officer
CDOC
10.2022 - 09.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Server Manager
IHOP
05.2020 - 08.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
High School Diploma -
Canon City High School
Canon City05-2019
Skills
- Order management
- Point of sale operation
- Menu knowledge
- Food safety
- Conflict resolution
- Time management
- Employee training
- Cash handling
- Emergency response
- Safety protocols
- Team collaboration
Timeline
Server
Village Inn
04.2024 - Current
Correctional Officer
CDOC
10.2022 - 09.2023
Server Manager
IHOP
05.2020 - 08.2022
High School Diploma -
Canon City High School
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