Shipi Bajracharya
Fort Worth,TX
Summary
Motivated, dependable, and detail-oriented professional with experience across technical, service, and customer-focused environments. Known for strong communication skills, adaptability, and the ability to work effectively with diverse teams and clients. Brings a balanced approach that combines problem-solving, responsibility, and empathy, with a strong commitment to learning, professionalism, and doing work that is thoughtful and impactful.
Overview
4
4
years of professional experience
Work History
Sales and Service Representative
24 Hour Fitness
2025.12 - Current
- Assisted members with inquiries and account management
- Provided customer service and sales support over the phone
- Resolved member concerns and improved satisfaction
- Promoted fitness programs and membership options
- Conducted facility tours for prospective members
- Processed member transactions at the front desk
Front of House Employee
Chick-fil-A
2024.03 - 2025.01
- Greeted customers and delivered attentive service
- Assisted with order taking and payment processing
- Maintained cleanliness and organization
- Prepared food according to company standards
- Managed multiple tasks in a fast-paced environment
CyberArk SME
Kyndryl
2021.12 - 2022.06
- Onboarded Windows, Linux, root, SSH key, and service accounts
- Provided operational support including password rotation and policy enforcement
- Troubleshot CyberArk components EPV, CPM, PVWA, and PSM
- Upgraded CyberArk components from version 10.7 to 11.0
- Executed disaster recovery failover and failback processes
Education
Bachelor of Science - Information Technology, Cybersecurity
University of North Texas
Denton, TXSkills
- Customer relationship management
- Relationship building
- Team collaboration
- Conflict resolution
- Data entry
- Data analysis
- Problem solving
- Interpersonal communication
Languages
Hindi (Professional)
Nepali (Full Professional)
Urdu (Limited)
English
Professional Working
Timeline
Sales and Service Representative
24 Hour Fitness
2025.12 - Current
Front of House Employee
Chick-fil-A
2024.03 - 2025.01
CyberArk SME
Kyndryl
2021.12 - 2022.06
Bachelor of Science - Information Technology, Cybersecurity
University of North Texas