Shirlaina Garrett
ALBANY
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
3
3
years of professional experience
2003
2003
years of post-secondary education
Work History
Crew Member
McDonald's Restaurant
Gibsonville
10.2025 - 02.2026
- Assisted customers with menu selections and order placements.
- Prepared food items following safety and quality standards.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness of dining area and kitchen equipment.
- Stocked supplies and organized storage areas effectively.
- Followed safety protocols to ensure a safe working environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Sales Associate
Dollar General Store
Gibsonville
03.2023 - 10.2025
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Restocked shelves and ensured product availability.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to enhance store operations.
- Monitored inventory levels and reported discrepancies.
- Provided exceptional customer service to enhance shopping experience.
- Trained new employees on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
Sales Associate
Harris Teeter
Burlington
03.2023 - 03.2024
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Restocked shelves and ensured product availability.
- Provided exceptional customer service to enhance shopping experience.
- Trained new employees on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Education
King James Bible University
Chino, CA 03.2020 - 03.2026
Certified Nurse Aide - Nursing Assistant
New Bedford
New Bedford, MA 06.2001 - 08.2001
Charlestown High
Charlestown, MASkills
- Customer service
- Team collaboration
- Inventory management
- Cash handling
- Effective communication
- Workplace efficiency
- Attention to detail
- Store opening and closing
- Integrity and honesty
- Workplace safety
- Performance improvement
Timeline
Crew Member
McDonald's Restaurant
10.2025 - 02.2026
Sales Associate
Dollar General Store
03.2023 - 10.2025
Sales Associate
Harris Teeter
03.2023 - 03.2024
King James Bible University
03.2020 - 03.2026
Certified Nurse Aide - Nursing Assistant
New Bedford
06.2001 - 08.2001
Charlestown High