ShirleeAnn Benitez
Louisville,KY
Summary
Detail-oriented professional with strong background in team leadership and customer service. Demonstrated ability to manage operations efficiently while fostering a collaborative work environment. Skilled in inventory management and problem resolution, ensuring high levels of customer satisfaction. Adept at handling logistics and maintaining safety standards in fast-paced settings.
Overview
2025
2025
years of professional experience
Work History
Ramp Agent
UPS
09.2023 - 03.2024
- Safely loaded packages onto cargo containers for transport.
- Ensured packages were free from damage prior to loading.
- Scanned packages to confirm correct placement in containers.
- Pushed containers onto aircraft and secured for safe takeoff.
Crew Member
Wendy's
November 2017 - July 2020
- Managed frying station to ensure high-quality food preparation.
- Operated cash register in lobby and drive-through, processing customer orders accurately.
- Opened restaurant daily, stocking supplies and preparing for service.
- Maintained cleanliness of dining area and kitchen to meet health standards.
- Collaborated with team members to enhance service efficiency during peak hours.
Team Lead, Balloons
Party City
April 2021 - June 2022
- Led balloon department, ensuring quality service and efficient operations.
- Greeted customers and addressed their inquiries and concerns promptly.
- Supervised team members, delegating tasks to maintain productivity.
- Managed inventory, ensuring stock levels met customer demand.
- Resolved customer issues swiftly, offering solutions or refunds as needed.
Package Handler
UPS
August 2022 - March 2024
- Sorted and organized packages for efficient loading.
- Maintained cleanliness and safety standards in work area.
- Collaborated with team members to optimize package flow.
- Monitored equipment for proper functioning and reported issues.
Freight Handler
FedEx Freight
May 2024 - July 2025
- Operated forklifts to efficiently move pallets between trailers.
- Loaded and unloaded freight while ensuring cargo integrity.
- Verified shipping labels and tracking numbers for accuracy.
- Monitored pallets to confirm they were sealed and undamaged.
- Maintained a clean and organized work environment to enhance safety.
Skills
- Customer service
- Team leadership
- Forklift operation
- Inventory management
- Problem resolution
- Logistics coordination
- Safety compliance
- Package sorting
- Collaboration
- Operational efficiency
Timeline
Ramp Agent
UPS
09.2023 - 03.2024
Crew Member
Wendy's
November 2017 - July 2020
Team Lead, Balloons
Party City
April 2021 - June 2022
Package Handler
UPS
August 2022 - March 2024
Freight Handler
FedEx Freight
May 2024 - July 2025
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