Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Merrill

Denville,NJ

Summary

Dynamic Surgical Coordinator at Garden State Urology with a proven track record in enhancing patient experiences through effective scheduling and communication. Expert in insurance verification and HIPAA compliance, adept at resolving conflicts and ensuring seamless surgical operations. Recognized for professionalism and strong problem-solving skills in a fast-paced healthcare environment.

Overview

18
18
years of professional experience

Work History

Surgical Coordinator

Garden State Urology
08.2007 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Coordinated with facilities to set up surgeries for Urology.
  • Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Verified insurance coverage and obtained pre-authorizations.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Education

Associate of Arts - Business Administration

County College of Morris
Randolph Township, NJ
05-2012

Skills

  • Strong communication skills
  • Insurance verification
  • Professionalism and confidentiality

  • Medical office experience


  • Healthcare compliance
  • Surgical procedures
  • Medical terminology proficiency
  • Scheduling expertise
  • Schedule coordination
  • EMR updating


  • HIPAA compliance
  • Maintaining confidentiality
  • Facility coordinating
  • Verifying insurance
  • Insurance pre-certifications
  • Problem-solving
  • Insurance authorizations
  • Computer proficiency
  • Time management
  • Adaptable and flexible
  • Critical thinking
  • Customer service
  • Flexible schedule

Timeline

Surgical Coordinator

Garden State Urology
08.2007 - Current

Associate of Arts - Business Administration

County College of Morris

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