Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiyanna Wilks

Gallatin,TN

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Sonic
Gallatin, Tennessee
05.2018 - Current
  • Assisted in training new team members on operational procedures.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Maintained cleanliness and organization of work areas to meet health standards.
  • Collaborated with management to implement new operational strategies effectively.
  • Managed customer service inquiries and complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Gallatin High School
Gallatin, TN
05-2021

Skills

  • Employee training
  • Customer service
  • Team collaboration
  • Shift management
  • Problem solving

Timeline

Assistant Manager

Sonic
05.2018 - Current

High School Diploma -

Gallatin High School