Sho'Mari Mingo-Stewart
Addis,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Texas Roadhouse. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in cash handling and inventory management, consistently improving operational efficiency and contributing to increased sales during peak hours. Committed to maintaining high standards of cleanliness and organization.
Overview
2
2
years of professional experience
Work History
Crew Member
Canes Chicken Fingers
2525 S Sherwood Forest Blvd, Baton Rouge LA 70816
11.2013 - 08.2014
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new crew members on operational procedures and safety protocols.
- Engaged in upselling menu items, contributing to increased sales during peak hours.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Implemented best practices for food handling, reducing waste and improving efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Server
Texas Roadhouse
10360 N Mall Dr. Baton Rouge,La 70809
08.2013 - 11.2013
- Enhanced dining experience through superior customer service.
- Worked alongside kitchen personnel to maintain swift food delivery and order correctness.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Kept dining area tidy and well-organized, meeting health and safety requirements.
Host
Texas Roadhouse
8304 Two Notch Rd, Columbia SC 29223
08.2012 - 10.2013
- Welcomed and seated guests, ensuring prompt service and positive dining experiences.
- Managed waitlist efficiently, coordinating with servers to optimize table turnover.
- Assisted in training new hosts on customer service protocols and restaurant operations.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Monitored dining area for cleanliness, promptly addressing any issues to maintain standards.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
Cashier
Walmart
10060 Two Notch Rd, Columbia SC 29223
08.2012 - 09.2012
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with inquiries and product location.
- Collaborated with team members to enhance customer service experience.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Store opening and closing
- Hospitality service expertise
- Valid Driver's license
- Creativity and innovation
- Inventory restocking
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
- Salesmanship
- Willingness to learn
- Task prioritization
- Team player
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
Timeline
Crew Member
Canes Chicken Fingers
11.2013 - 08.2014
Server
Texas Roadhouse
08.2013 - 11.2013
Host
Texas Roadhouse
08.2012 - 10.2013
Cashier
Walmart
08.2012 - 09.2012