Shonda FRANKS
Rock Falls,IL
Summary
Skilled property manager known for fostering positive tenant relations and ensuring timely maintenance. Experienced in overseeing leasing processes and enhancing operational efficiency across multiple properties.
Overview
2027
2027
years of professional experience
Work History
Property Manager
Whiteside County Housing Authority
- Managed tenant relations, addressing concerns and facilitating communication between residents and staff.
- Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Coordinated leasing processes, including applications, screenings, and lease renewals for prospective tenants.
- Conducted regular property inspections, identifying maintenance needs and compliance with safety regulations.
- Led initiatives to improve resident satisfaction through community engagement events and feedback mechanisms.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Server
Candlelight Inn
Rock Falls, IL
2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Assisted in training new staff on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Suggested menu items based on customer preferences to improve sales opportunities.
- Adapted quickly to changing demands during peak service hours, maintaining efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor
Candlelight Inn
Sterling, IL
11.2007 - 01.2023
- Supervised daily operations to ensure high-quality guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated scheduling to optimize team efficiency and coverage during peak hours.
- Implemented inventory management processes to reduce waste and improve supply levels.
- Oversaw compliance with health and safety regulations in food handling practices.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Collaborated with management to identify areas for operational improvement and cost reduction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Deli Manager
EAGLES Country Market
Rock Falls, IL
01.2001 - 2004
- Supervised daily operations of deli department, ensuring compliance with food safety regulations.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock for peak sales periods and minimizing waste.
- Collaborated with suppliers to source quality products, enhancing menu offerings.
- Analyzed sales trends to inform product selection and adjust staffing needs accordingly.
- Streamlined workflows to improve efficiency in food preparation and service delivery.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Education
CNA - Nursing
Sauk Valley Community College
Dixon, IL2017
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Tenant relations
Eviction procedures
Maintenance scheduling
Occupancy management
Fair housing mandates
Multi-family property management
Timeline
Supervisor
Candlelight Inn
11.2007 - 01.2023
Deli Manager
EAGLES Country Market
01.2001 - 2004
Property Manager
Whiteside County Housing Authority
Server
Candlelight Inn
2023 - Current
CNA - Nursing
Sauk Valley Community College