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Dynamic leader with proven customer service management and team leadership skills, honed at Tropical Smoothie Café and The Boca Raton. Excelled in employee training, fostering a positive work environment, and enhancing customer satisfaction through effective communication and decision-making. Achieved significant improvements in team efficiency and customer service quality. Customer Service is a big thing to me!

Dynamic and results-driven professional with a strong customer service focus, honed at Walgreen Pharmacy. Proven ability to train and motivate staff while implementing effective cash handling and inventory control measures. Recognized for enhancing guest experiences and maintaining high standards in fast-paced environments.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplished Shift Lead Supervisor at Wingstop, adept in customer service and problem-solving, significantly enhanced customer satisfaction and team efficiency. Expert in employee training and cash handling, I excel in creating productive environments and resolving issues swiftly, ensuring operational excellence and positive outcomes.

Dynamic leader with proven expertise in customer service and sales strategies, honed across roles from Beauty Advisor at Sephora USA to Shift Lead Supervisor. Excelled in enhancing customer satisfaction and loyalty, while driving sales growth through effective team motivation and suggestive selling. Achieved significant improvements in service delivery by leveraging strong brand awareness and workplace safety skills.
Upbeat, reliable, and dedicated to fostering collaborative work environment. Possesses deep understanding of operational procedures and excels in managing team dynamics and resolving conflicts. Committed to driving productivity and ensuring high standard of service.
Professional supervisor with strong focus on team collaboration and achieving results. Skilled in managing daily operations, resolving conflicts, and ensuring compliance with company standards. Known for adaptability, reliability, and effective communication. Poised to make significant impact in any fast-paced environment.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

SHONNA RENE WILLIS

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Shift Lead Supervisor

Housekeeping

Housekeeping

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High School Diploma - Basic

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Shift Lead Supervisor

Shift Lead Supervisor

Housekeeping

Housekeeping

Assistant Manager

Assistant Manager

Operator

Operator

High School Diploma - Basic

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