Shontavia Cunningham
8847 Gm 227 East
Summary
Dynamic and dedicated professional with extensive experience in customer service and teamwork at McDonald's. Proven ability to enhance customer satisfaction through effective communication and food preparation skills. Recognized for maintaining safety standards and training new team members, contributing to a positive work environment and operational efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
08.2025 - Current
- Assisted in food preparation, ensuring adherence to quality and safety standards.
- Maintained cleanliness of workstations and dining areas to promote a safe environment.
- Operated kitchen equipment, performing basic maintenance to ensure functionality.
- Handled cash transactions accurately, following cash handling procedures.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new crew members on company protocols and customer service expectations.
- Monitored inventory levels, restocking supplies as needed to maintain operational efficiency.
- Adhered to safety compliance regulations, minimizing risks in the workplace.
- Assisted in quality control checks, ensuring food met company standards.
- Engaged with customers to enhance their dining experience through friendly interactions.
- Supported promotional activities by effectively communicating new menu items to customers.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Cashier
Family Dollar
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization for optimal customer experience.
- Trained new cashiers on cash handling procedures and customer service protocols.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained accurate cash drawer throughout shifts, ensuring all transactions were accounted.
- Adhered to store policies and procedures to ensure compliance and operational efficiency.
- Promoted store loyalty programs to customers, enhancing repeat business opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Correctional Officer
TDCJ
11.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization for optimal customer experience.
- Trained new cashiers on cash handling procedures and customer service protocols.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained accurate cash drawer throughout shifts, ensuring all transactions were accounted.
- Adhered to store policies and procedures to ensure compliance and operational efficiency.
- Promoted store loyalty programs to customers, enhancing repeat business opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Crockett High
Crockett, TX05.2011
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Cleaning and sanitizing
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Leadership qualities
- Drive-thru operations
- Food preparation
- Safety
Timeline
Crew Member
McDonald's
08.2025 - Current
Cashier
Family Dollar
01.2025 - Current
Correctional Officer
TDCJ
11.2023 - 12.2024
High School Diploma -
Crockett High