Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Shova Lambka

Bothell,WA

Summary

Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into a new field/environment, and aim to grow personally and professionally.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
05.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Roosevelt High School
Seattle, WA
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills

Languages

English
Native or Bilingual
Korean
Elementary
Japanese
Elementary

Interests

  • Playing Sports (Golf, Baseball, Basketball, and Volleyball)
  • Watching Sports (Hockey, Golf, and Baseball)
  • Listening to music, and discovering new music (Mainly K-pop, and J-pop)
  • Video Editing (Along the lines of animation)
  • Manga Art

Timeline

Crew Member

McDonald's
05.2023 - Current

High School Diploma -

Roosevelt High School
Shova Lambka