Shova Lambka
Bothell,WA
Summary
Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into a new field/environment, and aim to grow personally and professionally.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Roosevelt High School
Seattle, WA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
Languages
English
Native or Bilingual
Korean
Elementary
Japanese
Elementary
Interests
- Playing Sports (Golf, Baseball, Basketball, and Volleyball)
- Watching Sports (Hockey, Golf, and Baseball)
- Listening to music, and discovering new music (Mainly K-pop, and J-pop)
- Video Editing (Along the lines of animation)
- Manga Art
Timeline
Crew Member
McDonald's
05.2023 - Current
High School Diploma -
Roosevelt High School
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