Shuvon Vaughn
Mesquite,TX
Summary
Dynamic Patient Advocate with a proven track record at United Health Group, excelling in proactive problem-solving and relationship building. Skilled in healthcare navigation and insurance verification, I effectively resolved complex patient concerns, enhancing satisfaction and trust. Committed to quality assurance and empathetic communication, I ensure optimal patient experiences. Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Overview
5
5
years of professional experience
Work History
Patient Advocate
United Health Group
06.2025 - 07.2026
- Acted as a liaison between patients and healthcare providers to resolve concerns and improv overall patient experience
- Handled high volume inbound calls while providing accurate information on services, billing, and care processes
- De-escalate complex situations with empathy, ensuring patient satisfaction and trust
- Trained new staff on patient advocacy protocols and best practices for effective support.
- Facilitated communication between patients and healthcare providers to enhance care experience.
Content Claim Adjuster
State Farm Insurance Inc
09.2023 - 05.2025
- Evaluated insurance claims to determine authenticity and validity.
- Collaborated with clients to gather necessary documentation for claims processing.
- Managed and processed property claims involving personal belonging, ensuring time and accurate resolutions
- Investigating claims by reviewing policies, damages, and supporting documents (receipts, photos, inventories)
- Communicated with policy holders to explain coverage, gather information, and provide claim updates
- Evaluated insurance claims to determine coverage and liability based on policy provisions.
Customer Service Representative
Brinks Home Security
12.2021 - 08.2023
- Educated customers on product features and security protocols, fostering informed usage and engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed service requests efficiently, ensuring timely resolution of technical issues for clients.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer inquiries promptly through effective communication and problem-solving techniques.
Education
High School Diploma -
Franklin D Roosevelt
Dallas, TX06.2015
Skills
- Trend tracking
- Database coordination
- Decision-making support
- Technical assistance
- Reporting
- Policy research
- Patient advising
- Customer service
- Problem-solving
- HIPAA compliance
- Work quality evaluation
Timeline
Patient Advocate
United Health Group
06.2025 - 07.2026
Content Claim Adjuster
State Farm Insurance Inc
09.2023 - 05.2025
Customer Service Representative
Brinks Home Security
12.2021 - 08.2023
High School Diploma -
Franklin D Roosevelt