SHYENNE MCDOWELL
Dublin,OH
Summary
Telemarketing professional prepared for this role with solid background in customer engagement and sales techniques. Known for consistently achieving targets through effective communication and adaptability no matter the circumstance. Proven ability to collaborate with team members and respond to dynamic needs, ensuring client satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Telemarketer
Mettler Toledo
Columbus, OH
08.2021 - Current
- Conduct outbound calls to engage potential customers and promote product offerings.
- Identify and generate viable leads
- Collaborate with sales team to identify leads and optimize follow-up strategies for increased conversion.
- Utilize SAP software to track interactions and manage customer relationships effectively.
- Collaborate with different teams on company projects
SALES ASSOCIATE
TruGreen
Plain City, OH
06.2019 - 08.2021
- Made outbound calls to existing customers to check and see how their service is going
- Identified upselling opportunities
- Received inbound calls from existing customers who are having issues or need to add additional service.
- Received inbound calls from potential customers, use probing questions to find the best plan to fit their needs.
CUSTOMER SERVICE REPRESENTATIVE
HKT Teleservices
Grove City, OH
05.2018 - 06.2019
- Received inbound calls from customers who are having issues with their Airbnb booking.
- Mediated between the guest and the host to ensure the issue is solved efficiently and guest and host are both satisfied.
- Helped potential customers find a booking that best fit their desires.
SALES ASSOCIATE
Champs Sports
Columbus, OH
07.2016 - 06.2018
- Worked with customers to help them find a product that will help fit their needs.
- Used probing questions to help figure out what will leave them satisfied when they leave the store.
- Identified upselling opportunities.
Customer Service Representative
JCPenney Call Center
Dublin, OH
11.2017 - 04.2018
- Received inbound calls from customers who had any questions or issues with their order
- Provided customers tracking information on their orders
- Placed orders for customers and also identified upselling opportunities.
Education
High School Diploma -
DUBLIN SCIOTO HIGH SCHOOL
Dublin, OH05.2017
Skills
- Customer Service
- Data entry
- Goal oriented
- Results-driven
- Sales
- SAP
- Microsoft Office
Languages
English
Native or Bilingual
Timeline
Telemarketer
Mettler Toledo
08.2021 - Current
SALES ASSOCIATE
TruGreen
06.2019 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
HKT Teleservices
05.2018 - 06.2019
Customer Service Representative
JCPenney Call Center
11.2017 - 04.2018
SALES ASSOCIATE
Champs Sports
07.2016 - 06.2018
High School Diploma -
DUBLIN SCIOTO HIGH SCHOOL