ShyQuanna Smith

Hours per week: 40 / Full-Time

Supervisor: Mrs. Angela, Blevins ( SFC, Retired)

Okay to contact this supervisor: Yes

• Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
• Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Created and delivered HR training sessions to staff, managers and executives.
• Worked alongside global business leaders to deploy new training strategies.
• Subject Matter Expert in EMILPO, IPPSA and HRC websites.
• Performed daily human resource support in the area of recruiting, screening, interviewing, and placing workers to handle employee relations, payroll, benefits and training.
• Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees.

Hours per week: 40 / Full-Time

Supervisor: Mrs. Simone, Bledsoe-Sanseverino (SSG)

Okay to contact this supervisor: Yes

• Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
• Reduced wait times for customers by consistently maintaining a well-organized work area.
• Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
• Delivered exceptional customer service, resolving issues promptly and courteously.
• Processed packages bi-weekly to over 2000+ international soldiers, DOD Civilians, Service members and their families.
• Provided service and sales to walk-in customers.
• Carefully sorted and placed mail into the mailboxes of all personnel on installation with high level of accuracy.
• Weighed mail and calculated mail pricing before actual labeling and shipment of mail.
• Tracked packages by using the different computer systems such as FedEx, USPS, UPS and DHL to update and inform clients of their tracking and location status.

Hours per week: 40 / Full-Time

Supervisor: Mr. Dwight, Williams (SFC)

Okay to contact this supervisor: Yes

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping was met to meet reoccurring weekly deadline.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments met quarterly objectives.
• Served as the subject matter expert for all essential personnel services. Performed numerous Human Resources inspections throughout the footprint of the battalion, which resulted in all companies exceeding the expectations from their inspections.
• Lead lower enlisted soldiers on a daily basis while In-processing and out-processing over 500+ service members weekly.
• Provided promotion, retirement, badge certification and high school stabilization services for the 19th Expeditionary Sustainment Command.

Hours per week: 40/ Full-time

Supervisor: Mr. Eddie Singleton(MSG)

Okay to contact this supervisor: Yes

• Served as subject matter expert as a Postal Clerk for the Main USPS Post office on Camp Humphreys, Korea
• Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
• Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
• Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
• Conducted base mailroom inspections to ensure units were compliant with United States Postal Service policies.
• Process and Serviced over 2000+ Service members and Civilians over a 5-Month time period.
• Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
• Sorted mail according to size, shape and destination.