Shyvonne Glessner
Palmerton,PA
Summary
Energetically driving success at Servpro and Armstrong George Cohen Will Ophthalmology, I leveraged my adept dispatching procedures and unparalleled customer relations to enhance emergency response times and patient care. Mastering both hard and soft skills, I significantly improved service delivery by prioritizing empathy and efficiency, without compromising on quality or accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dispatcher
Servpro
Allentown, PA
02.2022 - Current
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answer emergency mitigation calls, obtain all information needed to dispatch emergency crew.
- Update customers on arrival time for the crew.
Ophthalmic Medical Technician
Armstrong George Cohen WIll Ophthalmology
Hatboro, PA
09.2007 - 12.2021
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Performed other various testing (examples) OCT, Catract measurements, Topography, Fundus Photos, corneal pachymetry etc.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured and recorded visual acuity and color vision testing.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assist patients with inserting and removing contact lenses.
- Ordered contacts lenses
- Scheduled appropriate appointments for patients.
- Refill medications
- Scribe during patient exams for the doctor
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and cross contamination.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
Education
Certification - Medical Assisting W/Phlebotomy
CHI Institute
Bensalem, PA01.2007
Skills
- Dispatching procedures
- Customer Relations
- Dispatching field personnel
- Visual field testing
- Ophthalmic Medication Administration
- Corneal Topography
- Optical Coherence Tomography
- Fundus Photography
- Medical History Taking
- Color vision testing
- Ophthalmic Instrument Maintenance
- Amsler grid testing
- Pachymetry Proficiency
Timeline
Dispatcher
Servpro
02.2022 - Current
Ophthalmic Medical Technician
Armstrong George Cohen WIll Ophthalmology
09.2007 - 12.2021
Certification - Medical Assisting W/Phlebotomy
CHI Institute