Sidney Dewey
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, seeking to transition to a new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Crew Member
Shaka Brah and Soul & Skye Grilled Cheese
10.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected various forms of payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and overall tasks.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Became familiar with products to answer questions and make suggestions.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Front Desk Receptionist
La Quinta Inn & Suites
07.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained, and updated information in computer databases.
- Confirmed reservations, communicated with clients, and updated client records.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities.
- Assisted with administrative tasks such as filing, data entry, and paperwork preparation.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Restaurant Hostess
Applebee's Bar and Grill
09.2023 - 04.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new host staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings in-person, creating organized seating plans tailored to guest needs.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked, and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service to maintain high standards.
- Reported problematic guests to management to foster safe and pleasant environment.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
Floor Lead
The Athletic Edge Adventure Park
12.2021 - 01.2023
- Ensured safety of guests in the play area and dining area.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining organization and cleanliness.
- Enhanced employee retention by creating supportive and engaging work environment.
- Ensured safety of guests by following proper cleaning procedures in the even of bodily fluids on the floor.
- Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
- Trained new employees on store policies, customer service excellence, and operational procedures.
- Ensured compliance with safety regulations, minimizing accidents and promoting secure workplace.
- Resolved conflicts among staff members, maintaining harmonious work environment.
- Assisted supervisor with feedback for employee performance evaluations.
- Delegated tasks to employees to enhance productivity and workflow.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Developed bonds with customers of all backgrounds, creating a sense of security within the childcare environment.
- Maintained a safe, exciting, and active environment for children.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Promoted physical activity among students through the organization of engaging games and activities.
- Inspected equipment on playground to report any safety concerns.
- Supported individual children and young people with special needs to integrate and play.
- Reduced incidents of bullying on the playground by implementing a proactive supervision approach, fostering a positive environment for all children.
Education
Associate of Arts -
Chemeketa Community College
Salem, ORHigh School Diploma -
Sprague High School
Salem06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Cash handling
- Flexible schedule
- Basic math
- Adaptability and flexibility
- Willingness to learn
- Valid Driver's license
- Store opening and closing
- Hospitality services
- Email and telephone decorum
Accomplishments
- Achieved lead team captain for girl's JV soccer during sophomore year of high school.
- Promoted from floor guard to floor lead within first 6 months of employment at The Athletic Edge.
Timeline
Crew Member
Shaka Brah and Soul & Skye Grilled Cheese
10.2024 - Current
Front Desk Receptionist
La Quinta Inn & Suites
07.2024 - 10.2024
Restaurant Hostess
Applebee's Bar and Grill
09.2023 - 04.2024
Floor Lead
The Athletic Edge Adventure Park
12.2021 - 01.2023
Associate of Arts -
Chemeketa Community College
High School Diploma -
Sprague High School
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