Summary
Work History
Education
Skills
Work Availability
Work Preference
Software
Interests
Timeline
Sidney Nelson

Sidney Nelson

St. Petersburg,FL
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Carenet Healthcare
11 2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, and handled time, and productivity.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Associate

Bealls Outlet
10 2020 - 5 2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - Health Information Technology

St.Petersburg College, St. Petersburg, FL
08.2021 - Current

Medical Coding Professional -

Penn Foster College, Scottsdale, AZ
06.2024 - Current

Skills

  • Time Management
  • Customer Relations
  • Written Communication
  • Calm Under Pressure
  • Dependable and Responsible
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking
  • Conflict Resolution
  • Flexible and Adaptable
  • Call Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balancePaid sick leaveHealthcare benefitsPaid time offWork from home optionCareer advancement

Software

Microsoft Word

Interests

Crocheting

Crafting

Timeline

Penn Foster College - Medical Coding Professional,
06.2024 - Current
St.Petersburg College - Associate of Science, Health Information Technology
08.2021 - Current
Customer Service Representative - Carenet Healthcare
11 2023 - Current
Sales Associate - Bealls Outlet
10 2020 - 5 2021

Similar Profiles

CREATE PROFILE
Sidney Nelson