Sienna Vargas
Corona,California
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Kaiser Permanente
01.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Patient Care Coordinator
Plastic Surgery Upland
08.2020 - 01.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Account Coordinator
Blue Shield
03.2018 - 07.2020
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
Education
Associate of Science - Respiratory Therapy
American Career College
Ontario, CA02.2023
Phlebotomy
Phlebotomy Training Specialist
Westminster, CA07.2018
Associate of Science - General Education
Norco College
Norco, CA2017
High School Diploma -
Diamond Ranch High School
Pomona, CA05.2015
Skills
- Appointment Scheduling
- Knowledge of insurance
- HIPAA Compliance
- Office Administration
- Sales
- Treatment Planning
- Patient Care Coordination
- Customer Service
- Patient Education
- Patient Outreach and Follow-Up
- Fluent Spanish
Accomplishments
- Reduced complaints by 62% per quarter.
Certification
CPR Certification-
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Kaiser Permanente
01.2022 - Current
Patient Care Coordinator
Plastic Surgery Upland
08.2020 - 01.2022
Account Coordinator
Blue Shield
03.2018 - 07.2020
Associate of Science - Respiratory Therapy
American Career College
Phlebotomy
Phlebotomy Training Specialist
Associate of Science - General Education
Norco College
High School Diploma -
Diamond Ranch High School
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