Sierra Gilbert
Stover Family Dentistry
Dallas,NC
1
Certification
9
years of professional experience
Dedicated professional with strong patient care coordination abilities. Known for attention to detail and effective communication, contributing to enhanced patient experiences and adherence to treatment plans.
Work History
Patient Care Coordinator
2 Years 11 Months- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed insurance verification processes to ensure accurate billing and coverage information.
- Assisted in patient education regarding treatment plans and post-appointment care instructions.
- Streamlined communication between dental staff and patients, improving overall satisfaction.
- Monitored patient follow-ups to ensure adherence to treatment recommendations and enhance outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Front End Customer Service Manager
1 Year 1 Month- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Monitored cash drawers in 15+ checkout stations to verify adequate cash supply.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Lead
4 Years 8 Months- Led team of associates to optimize store operations and enhance customer satisfaction.
- Implemented training programs to improve staff performance and product knowledge.
- Streamlined inventory management processes, reducing stock discrepancies and increasing accuracy.
- Developed strategic scheduling plans to maximize employee productivity during peak hours.
- Facilitated regular team meetings to communicate goals, updates, and address challenges effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Oversaw daily operations of the customer service department, maintaining high performance standards.
Education
High School Diploma
Certified Dental Assistant
Skills
Patient Care coordination
Appointment scheduling
Patient scheduling
HIPAA compliance
Dental software management
Dental radiography
Infection control practices
Insurance processing
Attention to detail
Critical thinking skills
Certification
- Certified Dental Assistant
- CPR Certified - American Heart Association
- Dental Radiology Certified - NC
- OSHA
- Sterlization
- HIPPA
Timeline
Patient Care Coordinator
Stover Family Dentistry
09.2023 - CurrentRead More
Front End Customer Service Manager
Food Lion
08.2022 - 09.2023Read More
Team Lead
Walmart
09.2017 - 05.2022Read More
Blacksburg High School
High School Diploma
Read More
Royal Dental Assisting Academy
Certified Dental Assistant
Read More