Sierra Gonzalez
Reno,NV
Summary
Dedicated professional with experience in customer service roles. Handles multiple tasks efficiently while ensuring high standards of quality and cleanliness. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
2
2
years of professional experience
Work History
Crew Member
Sonic
Reno, NV
08.2025 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
- Completed milkshakes and ice cream desserts for customers.
- Assisted in training new team members on operational procedures and customer service standards.
Crew Member
McDonald's
Reno, NV
10.2024 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
McDonald's
Reno, NV
06.2024 - 10.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Assisted with food preparation, ensuring quality and safety compliance.
- Collaborated with team members to meet service goals during peak hours.
- Followed safety protocols to minimize risks and maintain a safe workspace.
- Engaged with customers to resolve inquiries and enhance their dining experience.
- Handled cash transactions accurately, providing change and receipts to customers.
- Maintained inventory levels by restocking supplies as needed throughout shifts.
Education
High School Diploma -
Nevada Connections Acaedemy
Reno, NV05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Clear communication
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Basic math
- Drive-thru operations
- Food preparation
- Safety
Timeline
Crew Member
Sonic
08.2025 - Current
Crew Member
McDonald's
10.2024 - 04.2025
Crew Member
McDonald's
06.2024 - 10.2024
High School Diploma -
Nevada Connections Acaedemy