Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Kingston

Baytown,TX

Summary

Dynamic Shift Lead Manager at Sonics Drive In with a proven track record in employee training and cash handling. Enhanced team communication and resolved customer complaints effectively, fostering a positive service environment. Committed to operational excellence and teamwork, ensuring compliance with safety protocols while driving efficiency in daily operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Sonics Drive In
07.2023 - 01.2026
  • Oversaw daily operations, ensuring adherence to safety protocols and regulations.
  • Established and optimized communication channels among team members to enhance workflow efficiency.
  • Facilitated training sessions for new employees on operational procedures and company standards.
  • Addressed customer complaints swiftly to uphold service excellence.
  • Oversaw financial transaction management and cash handling operations.
  • Managed point-of-sale (POS) systems to ensure seamless transaction processing.

Education

High School Diploma -

Sterling High School
Baytown, TX

Skills

Employee training

Policy enforcement

Cash handling

Handling customer complaints

Friendly, positive attitude

Teamwork and collaboration

Customer service

Time management

Certification

Food safety

Timeline

Shift Lead Manager

Sonics Drive In
07.2023 - 01.2026

High School Diploma -

Sterling High School
Sierra Kingston