Sierra Lee
Jacksonville,FL
Summary
Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards. Contributed positively to operational efficiency in previous roles by ensuring timely ground services for all flights.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Bentwing Flight Services
Fernandina Beach, Florida
05.2023 - Current
- Connected electrical power units and service hoses to aircraft.
- Operated equipment to support on-ground operations in between flights.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Operated ground support equipment, such as tugs.
Customer Service Representative
Winn Dixie Supermarket
Yulee, Florida
09.2022 - 05.2023
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Science - Aviation Management
Florida State College
Jacksonville, FL04-2025
Skills
- Customer service
- Ground support operations
- Safety inspections
- Problem solving
Timeline
Ramp Agent
Bentwing Flight Services
05.2023 - Current
Customer Service Representative
Winn Dixie Supermarket
09.2022 - 05.2023
Associate of Science - Aviation Management
Florida State College