Sierra Lee
Jacksonville,FL
Summary
Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Bentwing Flight Services
05.2023 - Current
- Connected electrical power units and service hoses to aircraft.
- Operated equipment to support on-ground operations in between flights.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Operated ground support equipment, such as tugs.
Customer Service Representative
Winn Dixie Supermarket
09.2022 - 05.2023
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Yulee High School
Yulee, FL05.2022
Associate of Science - Aviation Management
Florida State College
Jacksonville, FL04-2025
Skills
- Customer service
- Safety inspections
- Problem solving
- Fast learner
Accomplishments
• Earned pilot license at 18
Timeline
Ramp Agent
Bentwing Flight Services
05.2023 - Current
Customer Service Representative
Winn Dixie Supermarket
09.2022 - 05.2023
Yulee High School
Associate of Science - Aviation Management
Florida State College
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