Sierra Marchand
Macon,GA
Summary
Dynamic Property Manager with a proven track record at Spartan Investment Group, excelling in customer engagement and relationship management. Leveraged analytical skills to enhance tenant satisfaction and optimize rental rates. Recognized for building strong professional connections and delivering tailored solutions that drive success in competitive markets.
Overview
6
6
years of professional experience
Work History
Property Manager
Spartan Investment Group
Macon, GA
12.2024 - Current
- Assisted in property inspections to ensure compliance with safety and maintenance standards.
- Supported lease administration by preparing documents and managing tenant inquiries effectively.
- Monitored maintenance requests, coordinating timely resolutions to enhance tenant satisfaction.
- Conducted research on market trends to assist in setting competitive rental rates.
Phone Sales Associate
Progressive Chevrolet
Massillon, OH
08.2023 - 10.2024
- Engaged customers through effective communication and active listening to understand needs.
- Assisted in promoting product features, benefits, and pricing to drive sales.
- Utilized CRM software to track customer interactions and manage follow-up tasks.
- Collaborated with team members to develop strategies for improving sales performance.
Financial Solutions Specialist
First Commonwealth Bank
Massillon, OH
09.2021 - 08.2023
- Analyzed financial data to identify trends and provide actionable insights for clients.
- Collaborated with clients to develop tailored financial solutions that meet individual needs.
- Utilized CRM software to manage client relationships and track service delivery effectively.
- Assisted in preparing comprehensive financial reports for client presentations and reviews.
Sales Floor Associate
Lowe's
Massillon, OH
02.2020 - 06.2021
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Maintained organized sales floor by executing visual merchandising standards and replenishing stock effectively.
- Assisted in inventory management, ensuring accurate record-keeping and timely stock rotation.
- Collaborated with team members to optimize product placement, increasing visibility and accessibility for customers.
Education
High School Diploma -
Perry High School
Massillon05-2019
Skills
- Customer engagement
- Customer relationship management
- Building strong professional connections
- Engaged listening
Accomplishments
- Demonstrated skill and career growth by being promoted in 4 months.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Managed my own facility, and occasionally two others when needed, as well as helped train 2 new employees.
- Consistently earned high-quality scores during post interaction customer surveys.
Languages
Spanish
Limited Working
Timeline
Property Manager
Spartan Investment Group
12.2024 - Current
Phone Sales Associate
Progressive Chevrolet
08.2023 - 10.2024
Financial Solutions Specialist
First Commonwealth Bank
09.2021 - 08.2023
Sales Floor Associate
Lowe's
02.2020 - 06.2021
High School Diploma -
Perry High School