Silvia Dominguez
Deltona
Summary
Detail-oriented Medical Receptionist with 18 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
The Headache Clinic
Oviedo
05.2023 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
Medical Receptionist
Seminole Neurology
Sanford
03.2009 - 04.2023
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Managed intake of new claims and performed routine follow-ups.
Medical Receptionist
Dr. Shakeela Tawaab, Gynecology
Deltona
01.2004 - 01.2009
- Gathered, transcribed and typed medical information into charts.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Conducted patient intake interviews to collect medical information and insurance details.
Skills
- HIPAA Guidelines
- Referral Verification
- Detail-Oriented
- Organization and Time Management
- EHR Software
- Bilingual Speak fluent Spanish
- Critical Thinking
- Customer Service
Languages
Speak Spanish fluently.
Timeline
Medical Receptionist
The Headache Clinic
05.2023 - Current
Medical Receptionist
Seminole Neurology
03.2009 - 04.2023
Medical Receptionist
Dr. Shakeela Tawaab, Gynecology
01.2004 - 01.2009