Silvia Santos
Union,NJ
Summary
Accomplished leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
BDC Representative
Hudson Honda
10.2023 - Current
- Identified and solved problems with minimal guidance to minimize disruptions to business
- Developed strong business relationships to provide service and value beyond customer expectations
Cigar Lounge Manager
Legends Cigar Emporium
11.2021 - 10.2023
- Maximized customer service by overseeing operations and resolving issues
- Implemented new and creative ideas to maximize sales
- Recruited, hired and trained staff
Ecommerce Marketing Manager
Garden State Honda
07.2022 - 02.2023
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
- Managed and conducted outbound and inbound calling and texting campaigns to attract business and meet objectives
- Helped team achieve goals to boost sales and build morale
BDC Assistant Manager
Route 22 Honda
06.2019 - 11.2021
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Assisted in completing forms, reports, logs and records to quickly handle all documentation
Education
Associate of Arts - Marketing
Union County College
Cranford, NJ05.2017
High School Diploma -
Union High School
Union NJ06.2014
Skills
- Team Leadership
- Suggestive Selling
- Staff Training
- Strong Organizational Skills
- Knowledge in CRM
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
BDC Representative
Hudson Honda
10.2023 - Current
Ecommerce Marketing Manager
Garden State Honda
07.2022 - 02.2023
Cigar Lounge Manager
Legends Cigar Emporium
11.2021 - 10.2023
BDC Assistant Manager
Route 22 Honda
06.2019 - 11.2021
Associate of Arts - Marketing
Union County College
High School Diploma -
Union High School
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