Simira Flakes
Clarksville,TN
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Human Resources Specialist
TN Army National Guard
07.2020 - Current
- Prepare solutions to soldier members about problems/questions they have in regard to their career
- Prepare and monitor requests for promotions and assemble promotion packets for all soldiers including their awards, time in service, physical fitness tests, etc.
- Proper communication to all rank levels for assistance
- Keep track and protect each soldier's private personal information records
- Keep track of each soldier's travel process when shipping out for schools or active duty assignments
- Listing out benefits for each service member
- Data entry and file management
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Analyzed workforce data to develop strategies that address recruitment needs
Server Team Lead
Drakes
Clarksville, TN
01.2023 - Current
- Thrived in a fast-paced environment, adapting to changing customer needs and business demands
- Consistently recommended and upsold menu items, contributing to increased sales
- Assisted colleagues during busy periods, fostering a positive team environment
- Addressed customer inquiries, concerns, and special requests promptly and professionally
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
Education
BBA - Business Administration And Management
Austin Peay State University
Clarksville, TN05-2024
Associate of Science -
Austin Peay State University
Clarksville, TN12.2022
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Customer Service
- Training and mentoring
- Staff Management
- Policies implementation
- Project Management
- Risk Management
- Presentation Preparation
- Conflict resolution tactics
- Excellent verbal and Written Communication Skills
- Organization
- Reliable
Accomplishments
- 2 Army Achievement Medals for providing quality work when it comes to influencing soldier members and displaying exceptional teamwork in the work place.
Timeline
Server Team Lead
Drakes
01.2023 - Current
Human Resources Specialist
TN Army National Guard
07.2020 - Current
BBA - Business Administration And Management
Austin Peay State University
Associate of Science -
Austin Peay State University
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