SIMON J. ARENA
K'Far Cafe
Philadelphia,PA
5
years of professional experience
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Work History
Shift Lead
2 Years 5 Months- Supervised daily operations to ensure efficient workflow and adherence to quality standards for hundreds of guests.
- Trained and mentored team members on service techniques and product knowledge.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall guest satisfaction rates.
- Completed store opening and closing procedures and balanced tills.
Barista
2 Years 11 Months- Served over 500 guests daily in fast-paced, team-oriented environment
- Formally trained on the intricacies of guest interaction and customer service
- Utilized industry-standard safety and sanitation procedures to keep a clean and healthy environment
- Recorded customer orders at peak hours, while attending to guests' needs by being attentive and making sure they have everything they need
Education
Bachelor of Arts - Geography and Urban Studies
Skills
Inventory management
Employee training
Staff supervision
Task prioritization
Health compliance
Customer service focus
Guest service
Team motivation
Conflict resolution
RAMP Certified
Timeline
Shift Lead
K'Far Cafe
05.2024 - CurrentRead More
Barista
Saxbys Coffee
06.2021 - 05.2024Read More
Temple University, College of Liberal Arts
Bachelor of Arts from Geography and Urban Studies
Read More