SIMON RAFIEI
Palmdale,CA
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. With an extensive experience for over 20+ years managing and maintaining operational excellence and taking pride in developing and leading effective teams to achieve desired goals.
Dedicated and self-driven leader with excellent communication skills focusing on motivating and inspiring teams to execute on company strategies and goals. Where previous track record of driving sales successfully without compromising on customer experience speaks for itself.
Overview
21
21
years of professional experience
Work History
DISTRICT MANAGER
Hedin Cars
01.2019 - 03.2023
- Supervised 8 locations to enforce high-quality standards of operation
- Established 95 % performance score for implementing and managing company processes
- Accomplished 90% customer experience score
- Recruiting, motivating and retaining teams with 2% in district turnover
- Developing teams by providing coaching and support for customer service and sales strategies
- Conducting monthly audits to ensure operational standards and other compliances are met
REGIONAL MANAGER
Mobile Solutions
01.2017 - 01.2019
- Achieved 40% increase in turnover within first 6 months
- Developed sales strategies and implemented necessary management training to maintain and exceed customer experience
- Recruiting, maintaining and motivating teams
- Established and maintained operational standards for 15 locations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
DISTRICT MANAGER RETAIL
SHURGARD Self Storage
01.2013 - 01.2017
- Attained highest customer satisfaction score of 98% across Europe
- Secured 99% occupancy rate, propelling towards top-ranking position in Europe for occupancy
- Earned prestigious 'Rookie of the Year' award for outstanding performance within 9 months of joining Shurgard Self Storage
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
- Overseeing delinquent tenant processes including auctions by coaching teams to reduce delinquency rates and improve customer retention
- Conducting monthly property audits and ensured operational standards and safety compliance are met
- Recruiting, motivating and retaining teams
- Developing teams by providing coaching and support for customer service and sales strategies
- Using analytics to identify trends to drive targets forward, developed and implemented strategies to capitalize on opportunities
REGIONAL MANAGER RETAIL
LENSWAY
01.2010 - 01.2013
- Developed and established retail channels in 15 locations with extensive training for over 50 employees in sales strategies
- Developed customer journey mapping and customer experience scoring
- Established hiring processes and systems to recruit, motivate and retain teams
REGIONAL MANAGER RETAIL
HI3G ACCESS
01.2002 - 01.2010
- Recognized as 'Employee of the Year' 2008, 2009 and 2010 for exceptional performance and invaluable team contributions.
- Developed and implemented sales strategies
- Conducted necessary management training and support
- Recruited, coached and supported teams
Education
BACHELOR - BUSINESS MANAGEMENT
University of North Carolina
Greensboro, FL01.2001
Skills
- Change management
- Strategic Planning
- Leadership
- Operational Management
- Sales and Marketing Strategies
- Problem-Solving
- Team Management Coaching and Motivation
- Manager Development
- Financial Acumen
- Performance Evaluations
- Communication
- Hiring and Training
- Managing Operations and Efficiency
- Retail Knowledge
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Swedish
Native or Bilingual
Timeline
DISTRICT MANAGER
Hedin Cars
01.2019 - 03.2023
REGIONAL MANAGER
Mobile Solutions
01.2017 - 01.2019
DISTRICT MANAGER RETAIL
SHURGARD Self Storage
01.2013 - 01.2017
REGIONAL MANAGER RETAIL
LENSWAY
01.2010 - 01.2013
REGIONAL MANAGER RETAIL
HI3G ACCESS
01.2002 - 01.2010
BACHELOR - BUSINESS MANAGEMENT
University of North Carolina
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