SIMONE FERNANDES
Cracker Barrel Old Country Store, Inc.
CITY_US,FL
5
years of professional experience
Customer-focused professional experienced in customer service, sales support, and administrative operations. Achieved impactful results through effective communication, organization, and leadership skills. Committed to fostering professional relationships that enhance profitability and drive business growth.
Work History
Customer Service Representative
4 Years 3 Months- Improved customer satisfaction by 56% through proactive service, personalized attention, and effective problem resolution.
- Built positive customer relationships through professional communication, addressing concerns, and achieving satisfactory resolutions.
- Identified customer needs and recommended tailored solutions that enhanced revenue growth and improved customer retention.
School Advisory Council (SAC) Chairperson
4 Years 8 Months- Increased monetary donations by 23% in six months through targeted community outreach and referral initiatives to support school programs.
- Achieved 97% average Board satisfaction by effectively coordinating stakeholder communication, managing budgets, and leading school improvement initiatives.
- Directed governance priorities, guiding strategic discussions and long-range planning.
Executive Board Member, Policy Council Representative
4 Years 9 Months- Assisted with financial reporting, budget oversight, resource allocation, and operational planning.
- Collaborated with leadership and team members to coordinate activities, address challenges, and maintain progress toward established goals.
- Supported effective communication, accountability, and organizational decision-making through collaborative planning and follow-up.
Education
Associate of Science (AS) - Business
Interior Design Certification
Skills
Client relationship management
Detail-oriented analysis
Effective organization
Proficient in multitasking
Timeline
Customer Service Representative
Cracker Barrel Old Country Store, Inc.
07.2022 - 10.2026Read More
School Advisory Council (SAC) Chairperson
Orange County Public School District
09.2021 - 05.2026Read More
Executive Board Member, Policy Council Representative
Orange County Public School District
08.2021 - 05.2026Read More
Valencia College
Associate of Science (AS) from Business
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Winter Park Tech
Interior Design Certification
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