Sincere Powell

Work History

Administrative Assistant

Hyatt Place Athens

01.2024 - 04.2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Created and maintained databases to track and record customer data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Liaised between clients and vendors and maintained effective lines of communication.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Managed filing system, entered data and completed other clerical tasks.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Customer Service Sales Representative Remote

Voice Nation

11.2021 - 08.2022

Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Tracked individual performance against established targets to ensure consistent progress towards goals.
Delivered superior customer service to retain existing customers and attract future customers.
Recorded accurate and efficient records in customer database.

Compliance Generalist

Capitol Management Services

08.2021 - 12.2021

Supported employee growth by providing constructive feedback during performance evaluations.
Kept work areas clean and neat to promote efficient operations.
Organized and maintained supplies to support operations.
Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
Handled problems with minimal input from supervisors.
Delivered high-quality work consistently, exceeding performance objectives regularly.
Established key performance indicators for department, monitoring progress towards targets regularly.
Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
Collected, arranged, and input information into database system.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Developed effective improvement plans in alignment with goals and specifications.
Gathered, organized and input information into digital database.

Customer Service Representative

Dial America

08.2014 - 11.2020

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Provided primary customer support to internal and external customers.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Utilized customer service software to manage interactions and track customer satisfaction.
Exceeded performance metrics consistently, earning recognition as top performer within team.
Developed customer service policies and procedures to meet and exceed industry service standards.
Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed and updated databases to handle customer data.
Created and maintained detailed database to develop promotional sales.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Increased efficiency and team productivity by promoting operational best practices.
Sought ways to improve processes and services provided.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promptly responded to inquiries and requests from prospective customers.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained up-to-date knowledge of product and service changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service and Warehouse Associate

Hiring Dynamics

09.2015 - 10.2020

Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
Reduced order processing time through effective organization and prioritization of tasks.

Lead Development Representative

Telenet Marketing Solutions

03.2015 - 07.2018

Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
Maximized ROI on marketing initiatives by providing valuable feedback on campaign effectiveness and suggesting improvements based on lead insights.
Leveraged social media platforms to expand professional network and identify new leads within target industries.

Work History

Administrative Assistant

Customer Service Sales Representative Remote

Compliance Generalist

Customer Service Representative

Customer Service and Warehouse Associate

Lead Development Representative

Education

Certificate - Quality Assurance Manual And Automation

No Degree - Nursing

No Degree - Business Administration

High School Diploma -

Skills

Summary

Accomplishments

Timeline

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