Sindi Novaku
Northville Township, Michigan, United States,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Costumer Service
Macy's
03.2021 - 10.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
Virtual Costumer Service Agent
Top Clinic
11.2019 - 02.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved patients problems and complaints.
- Corresponded with patients through email, telephone, or postal mail.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Bayside High School
Bayside, NYBachelor of Science - Biology
Arizona State University
Tempe, AZ2027
Skills
- Customer Needs Assessment
- Skilled in [Software]
- Data Entry
- Corporate Policies
- Troubleshooting
- Cash Handling
- Data Management
- Social Media Knowledge
- Medical Records Management
- Medical Terminology
- Multitasking and Organization
Timeline
Costumer Service
Macy's
03.2021 - 10.2022
Virtual Costumer Service Agent
Top Clinic
11.2019 - 02.2022
High School Diploma -
Bayside High School
Bachelor of Science - Biology
Arizona State University
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